Autonomous AI
From Support E-Mail to Code Fix: Autonomous Bug Triage
13 AUG 2026•45 MIN•
Sanchit + Himanshu
Automating the full lifecycle from customer support ticket to root-cause identification, code path tracing, and opening a candidate pull request for human review.
What You Will Learn
Key takeaways, incident investigation techniques, and architecture insights covered in this session.
Support Ticket to Code Trace
Map unstructured customer bug reports directly to relevant codebase files, functions, and stack traces.
Automated Pull Requests
Generate scoped candidate fixes and test cases on dedicated branches for developer review.
Human-in-the-Loop Controls
Maintain strict write boundaries and audit logs so code is only merged after human approval.
Meet The Speakers
Sanchit
AI Expert & Architect