Recruiting
Agency fees often run around 20% of first-year salary, plus 3-6 months before a team is ready.
Hiring Friction
24/7 Dev Support: L1, L2 and L3 Support Fully Covered
Experienced developers resolve your tickets, bugs and outages around the clock, so your in-house team stays focused on building. Get round-the-clock support for a fraction of what a 24/7 in-house team costs.
Coverage24×7 Incident Response
Engineering PodAI Agents + Human SREs
Response Velocity< 5 Min Triage Time
Data SecurityIn-VPC Zero Egress
Book a 20‑minute support fit call
See how we’d cover your stack
Onboard in 2 weeksSenior developers for L2/L3 bug fixes and root-cause workOne monthly fixed fee instead of 5 new hires
Every support ticket your developers pick up is a feature that doesn't ship.
Customers report bugs at all hours. Someone has to answer, reproduce, fix and follow up, and in most teams that someone is a product developer.
Roadmap slips
Tickets, hotfixes and "quick questions" break the focus your developers need for feature work.
Nights and weekends go uncovered
Issues raised after hours wait until morning, and customers notice.
Hiring support developers is slow
Covering one seat 24/7 takes about 5 people, months of recruiting and a working escalation process.
Burnout drives attrition
The same few senior developers get pulled into every escalation, and eventually they leave.
Cost comparison: hire developers vs outsource support
One developer covers 40 of the 168 hours in a week. 24/7 support needs five.
A single US developer costs about $120K a year with benefits and still leaves 76% of the week uncovered.
| Option | People | Estimated annual cost (USD) | What you get |
|---|---|---|---|
1 US developer on support | 1 | ~$120K | Business hours only, no backup |
US in-house 24/7 team, mid-level | 5 | ~$600K | One developer per shift |
US in-house 24/7 team, senior | 5 | ($120K salary each + ~30%) | Senior depth, one person per shift |
India in-house 24/7 team, senior | 5 | ~$142K–$227Ksalary only (₹25–40 lakh each) | Plus office, HR, management and attrition |
DataTroops 24/7 Dev Support | Tiered team of L1, L2 and L3 developers | Monthly fixed fee ($20k–$30k/mo)Yearly Cost: $250,000–$360,000 | Every support tier covered 24/7. No hiring, no ramp-up and 5 Dedicated Developers [scale up or down as you grow] |
Costs the salary line doesn't show
Coverage gaps
Leave, sick days and resignations break a 5-person rotation.
Rotation Risk
Management
Someone must schedule shifts, review work, and handle escalations.
Shift Overhead
Opportunity cost
Every hour your product developers spend on tickets is roadmap work that doesn't ship.
Lost Velocity
What we do: L1, L2 and L3 dev support
Every support tier, one team.
›
›
L1 – First-line support
✓
24/7 ticket intakeAcross email, chat and your helpdesk
✓
Triage & prioritisationReproduction of reported issues
✓
Known issue resolutionFixes for known issues, access problems and configuration questions
✓
Clear ticket hand-offsSteps to reproduce, logs and screenshots
L2 – Technical support and bug fixing
✓
Application debuggingDebugging application errors, failed builds and broken integrations
✓
Data & config changesDatabase queries, data corrections and config changes
✓
Code-level fixes & patchesFollowing your review and release process
✓
Developer coordinationWith your developers when a change needs their sign-off
L3 – Senior developer escalation
✓
Root-cause analysisFor complex and recurring bugs
✓
Performance & architectureScalability and architecture-level fixes
✓
Permanent fixesSo the same ticket stops coming back
✓
Documentation updatesKnowledge base updates for every fix
Why Outsource To Us
In-house Team or DataTroops? Here's What You Gain.
| Features | DataTroops 24/7 Dev Support | In-House Developers |
|---|---|---|
| 24/7 coverage | 24×7×365, holidays included | Business hours unless you hire 5+ |
| Time to start | Onboard in 2 weeks | 3–6 months to hire |
| L1–L3 depth | Tiered team with senior escalation | Juniors at night, seniors overloaded |
| Response SLA | < 15 min | Best effort |
| Cost | Fixed monthly fee | $880K–$1.2M/yr for a US 24/7 team |
| Knowledge retention | Documented runbooks you own | Leaves when people leave |
What changes for your team
Better uptime. Lower support cost.Developers back on the roadmap.
Hand off 24/7 interrupts and production support so your core engineering team can focus entirely on high-velocity feature shipping.
1. What changes for your team
Higher uptimeIssues picked up in minutes at any hour, not the next morning
Faster resolutionTiered triage means the right engineer gets the right ticket first time
Lower cost24/7 cover without 5 new salaries, recruiter fees or ramp-up time
More shippingYour developers stop context-switching between tickets and features
Happier customersConsistent response times, clear updates, fewer repeat issues
2. Your systems, your rules
Least-privilege accessRole-based accounts per support tier, no shared credentials
Your SSO, VPN or bastionRevocable by you at any time
Full audit trailEvery action logged against a named engineer and ticket
Your release processCode fixes go through your reviews and approvals
NDA and data handlingEvery engineer signs an NDA; your data stays in your environment
Onboard in 2 weeks
Discovery and access
We learn your product, codebase, ticket history and escalation paths, and set up least-privilege access.
Week 1
Discovery and access
We learn your product, codebase, ticket history and escalation paths, and set up least-privilege access.
Shadow and go-live
We shadow your team on real tickets, write runbooks for common issues, and agree severities and SLAs. L1 goes live at the end of week 2.
Week 2
Shadow and go-live
We shadow your team on real tickets, write runbooks for common issues, and agree severities and SLAs. L1 goes live at the end of week 2.
Expand
Add L2/L3 if you choose, fix the top recurring issues for good, and get your first monthly support report.
Days 30–90
Expand
Add L2/L3 if you choose, fix the top recurring issues for good, and get your first monthly support report.
Outsource support. Keep your team focused on building.
Get dedicated L1, L2, and L3 technical support with flexible engagement models, SLA-backed response targets, and 24×7 coverage.