MANAGED AI PRODUCTION SUPPORT

Your production, quietly handled month after month.

A managed service: AI agents resolve the recurring incidents, our engineers handle the rest, and your team gets paged only for the genuinely novel. You get outcomes - not another dashboard to babysit.

Monthly · Runs in your environment · Cancel with 30 days' notice
WHAT WE MANAGE FOR YOU :
AI Incident Resolution
Recurring production incidents handled autonomously
24×7 Hybrid Coverage
AI agents backed by experienced production engineers
Continuous Optimization
Monthly improvements, new automations, and executive reporting

Production support never stops scaling.

01
On-call burns your best engineers.
The people you most want on the roadmap spend nights and weekends re-diagnosing the same incidents.
02
Recurring incidents never really go away.
Without someone owning automation, the same patterns resurface every quarter - paid for in senior-engineer hours.
03
Hiring an SRE team is slow and costly.
Building 24/7 coverage in-house means headcount, ramp time, and retention risk you may not want to take on.
04
Tools add work instead of removing it.
Another platform means another thing to configure, watch, and maintain. You wanted fewer alerts, not more tabs.

Coverage, not a contract to manage.

AGENT TIER
AI agents on the recurring
Your known, recurring incident patterns are auto-diagnosed and, where safe, auto-remediated by agents running in your environment.
ENGINEER TIER
Our engineers on the rest
Anything the agents can't safely resolve goes to our on-call engineers - people who know JVM, Kafka and functional stacks.
ESCALATION
You, only for the novel
Your team is paged only for genuinely new, business-critical incidents - never the recurring noise.
CONTINUOUS
Always-improving automation
Every new pattern we handle becomes a candidate for automation, so coverage widens month over month.
VISIBILITY
One monthly readout
Incidents handled, MTTR, automation rate, and cost avoided - one clear report, no dashboard babysitting.
GUARDRAILS
Scoped, guarded actions
Agents act only within limits you approve, with full audit trails. You stay in control at all times.
SAMPLE · PHA v2.3
Monthly coverage report
Prepared for a Series B SaaS · 41 services, 6 eng teams
72
Production support score
Needs attention
24/7 coverage
MTTR consistency
Alert signal
Auto-resolution
DataTroops.AI · CONFIDENTIAL

See what a month of coverage looks like.

We'll email you a full sample monthly coverage report - incidents handled, automation rate, MTTR and cost avoided - so you know exactly what you'd receive.

Live coverage in two to four weeks.

1
WEEK 0–1
Connect + baseline.
Read-only access plus guarded actions you approve. We baseline your recurring patterns from the assessment or your history.
2
WEEKS 2–3
Deploy agents + on-call.
Agents go live on your recurring incidents; our engineers join the escalation path. You approve every action scope.
3
ONGOING
Run + widen coverage.
We handle production day to day, widen automation each month, and send one clear readout. Your team focuses on the roadmap.

Monthly. Scoped to your load.

MONTHLY
From 9,999/mo
scoped to incident volume & coverage
Month to month. Cancel with 30 days' notice.
No long lock-in. We earn the next month every month. If coverage isn't paying for itself, you can wind down with 30 days' notice.
✓AI agents on your recurring incidents
✓Our engineers on everything else
✓24×7 coverage without in-house on-call
✓Dedicated engineer rotation for 24×6 SLA
✓Scoped, guarded, fully audited actions
✓Automation that widens each month
✓One monthly coverage readout
✓Runs entirely in your environment
✓Pilot results roll straight into coverage
Want the numbers for your load? Book a 30-minute coverage call →

Why managed, not a tool or a hire?

A SaaS tool needs an owner and a new hire needs a team. Managed support gives you the outcome directly:

Outcomes, not dashboards.
You don't operate anything. We run production support and you get results plus one monthly readout.
Built for hard stacks.
JVM, Kafka, Scala, functional systems - our engineers live in the stacks where generic tools give up.
Everything stays in your cloud.
Agents and access run inside your environment, scoped and audited. Nothing sensitive leaves.
Scales without headcount.
Widen coverage as you grow without hiring, ramping, or retaining an in-house SRE team.

Start small. Prove it. Then hand it over.

01
Production Health Assessment (2–3 weeks, $2,999)
Quantify what production support actually costs you.
02
Incident Automation Pilot (4–6 weeks, fixed price)
Prove AI automation on your highest-impact recurring incidents with measurable success criteria.
YOU ARE HERE
03
Managed AI Production Support (monthly)
AI agents resolve recurring incidents while our engineers manage the rest—continuously improving your production operations.

Questions, answered.

Hand production support over. Get your roadmap back.

AI agents for the recurring, our engineers for the rest, your team paged only for the genuinely novel.